The brand that I chose is Wendy's because overall people have good things to say about this company and its products. The reason that I am interested in this brand is because their social media is humorous and engaging, yet still informational (especially their twitter account).
Wendy's value proposition is to create joy and opportunity through food, family, and community.
One specific thing that people are saying on social media about Wendy's is that they have successfully pulled off the funny/witty approach when it comes to marketing. Here is an example of someones statement.
I agree with what @theminzo say's here because Wendy's has been able to gain a large following of loyal customers because they have successfully been able to incorporate marketing that is relevant and engaging to the more modern consumer. Along with that, another recurring comment that is seen across all of their social media platforms is that they are superior to one of their biggest competitors... McDonalds. Whether the food from Wendy's is actually better or not does not really matter. What matters is that they have people who are essentially choosing to consume and promote their company over the competitors. Lastly, on the other side of this there has been some negative remarks from people on their social media. For instance, a few years ago someone on twitter accused Wendy's of lying about their promise that their meat is "fresh, never frozen". This comment could have negatively impacted their company, but instead if letting it do that they responded by saying, "...you forgot refrigerators existed for a second there". Wendys was able to turn a potentially negative remark into a way of gaining positive publicity because many people thought their reply was funny.
As of recently the main thing they are trying to promote is their combo deals such as the 4 for $4 and the 2 for $5. Them trying to promote these deals relates to marketing because that is exactly what they are doing, marketing their products. The way that they are going about marketing on their social media platform's such as Instagram and Twitter is by incorporating their deals and products into "memes". This marketing strategy is working for them because it is allowing the viewer to possibly laugh which would create a positive connotation for the next time they hear or read the name Wendy's, but is also informing the viewer of the products and deals that they are currently offering. The one thing that I can seeing being a issue with this marketing strategy is that it is mainly targeted to a subset group of people that I would say are between the ages 12-30 because that is the age group of the majority of people who are on social media and are up to date with the relevant and current online events. The issue with that is that they have an untapped market for the younger people who may see an ad on tv and get their parents to take them to Wendy's, or for the older people who are not on social media.
Wendy's has and continues to reply to their customers which I believe is a good decision because it is creating better relationships between the company and their supporters. If I was a brand manager I think that I would choose to respond to customers in a similar way that Wendy's does because I believe that it is important to stay relevant with the consumers.
This assignment taught me that there are many different marketing strategies that a company can utilize, but ultimately it is most important to create a relationship with the customers by staying relevant and up to date with the social media world.